![]() Some remote solutions offer native iOS and Android applications that enable you to conduct remote sessions without worrying about usability or functionality issues Mobile apps – While most remote solutions are cross-platform compatible, there are typical functionality and usability limitations when these tools are accessed from mobile devices.Involves details of sessions like end-user details, chat transcripts, system information, and video recordings of sessions Session audits/monitoring – These are activity reports of remote sessions, which assist businesses to meet compliance requirements and understand their performance.It’s also possible to alter the language and add more functionality to the software by plugins It includes adding company logos and modifying the colors. You can change the CSS to customize the look and feel of the platform. Branding and customization – Offers businesses white label solutions.It means you can remotely control a Windows, Linux, Mac, iOS or Android device via a desktop, laptop, tablet or smartphone Cross-platform – Lets you to conduct remote sessions regardless of the differences in operating software of the local and remotes devices.Aids in organizing remote sessions more efficiently and enables administrators to assign role-based permissions to different support technicians User management – Centralized repository of client details, support staff accounts, and log management.Second, share data through chat with the end-user, who can then add the file to the desired location File sharing – Performs two types of file transfers: First, directly transfer a file from the local to the remote device, including the direct installation of software patches.Also fruitful for collaborating with other support reps or escalating a session to an expert Chat – Allows you to communicate with end-users during attended sessions using real-time or canned responses.Toolbox – Works as a repository of frequently executed tasks, enabling support staff to install a common file or patch to many systems at once. ![]() Remote diagnostics – It can pull up information about the remote computer, such as the device name, internal IP address, BIOS serial number, currently installed software, processes currently running, and event logs.Here’s a list of the most common features: Standard Features of Remote Desktop Softwareīesides remote control and access, remote desktop programs deliver a range of features that come in handy when executing remote support sessions.
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